Guarantee & Warranty


90-Day Satisfaction Guarantee

The 90-Day ‘Satisfaction Guarantee’ allows you to purchase and try the products for 90 days. If within that period you are not satisfied with the level of relief achieved then simply return the product and packaging to the seller for a full refund of the purchase price.

Any delivery costs or local taxes and charges incurred will not be reimbursed.

Returns / Exchange

If you wish to make a warranty claim please call 1800 234 711 for the returns address and include a copy of the receipt showing the date of purchase with your returned item. Once the product has been received it will be examined to find out the cause of the problem and we will let you know what we find.

1 Year Product Warranty

The products come with a 1-Year Full Performance Guarantee that covers any failures due to poor workmanship or materials during that period. i.e. 1-Year from the date of retail purchase. 

The warranty does not cover unauthorized repair, abuse, accident, misuse, rental or commercial use.

The warranty does not cover use which is contrary to the instructions provided.

A faulty item will be repaired or replaced with a new or refurbished model without charge for parts or labour. Postage costs are not reimbursed and may apply for a replacement.